Available now
Meta lead capture
Bring social enquiries into the same follow-up queue.
Keeping track of customer enquiries
Keep track of every enquiry and follow-up
WrapDesk helps shops stop losing opportunities by keeping customer messages, vehicle details, quote status and next actions visible to the team.
Vehicle wrap CRMWrap shop CRMCustomer enquiry trackingFollow-up status
Product view
A lead record with the next action visible
A shop owner should be able to open one record and see who the customer is, what vehicle they have, what they asked for, whether a quote exists and what needs to happen next.
Available now
Customer
Ava Wilson - SMS enquiry
Vehicle
2025 Kia Sorento, white, front-end PPF
Quote status
Not quoted yet
Needs actionNext action
Ask for delivery timing and front-end photos
Problem
Enquiries are easy to miss when they live in different places
A customer might arrive through SMS, phone, a website form, Meta, WhatsApp or another channel. WrapDesk gives the team a single place to record the enquiry and what should happen next.
- Customer name, contact details and source.
- Vehicle year, make, model, variant, colour and condition.
- Photos, requested service and quote status.
- Follow-up status, owner and next action.
Channel coverage
Keep every enquiry in the same follow-up queue
Direct channel integrations connect to the enquiry workflow so the team can keep customer conversation context, vehicle details and follow-up ownership together.
Available now
WhatsApp and WeChat context
Keep customer conversation context attached to the enquiry where supported.
Available now
Website enquiries
Route website enquiries into the same customer and vehicle record.
FAQ
Common questions
Can WrapDesk help me keep track of wrap customers?
Yes. WrapDesk keeps customer enquiries, vehicle details, quote status and follow-ups together so the team does not have to rely on memory or scattered message threads.
Is this the same as a vehicle wrap CRM?
It covers the practical CRM work a wrap shop needs, including customer records, enquiry status and follow-ups, but it is designed around the full wrap job workflow.
Next step
Run the job from lead to completion
Keep every enquiry, quote, booking, installer handoff, update and payment context in one place.